Client Coaching Agreement
Last updated: August 2026
This Client Coaching Agreement (“Agreement”) applies to the 12-week coaching program provided by Peta Clark trading as Peta Clark Coaching (“Peta Clark Coaching”, “we”, “us” or “our”).
By making any payment toward the program after being provided with a copy of, or access to, this Agreement, you (“the client”, “you” or “your”) agree to the terms below.
1. The coaching program
Peta Clark Coaching provides personalised health, nutrition, exercise and behaviour-change coaching within Peta’s qualifications and professional scope.
The program runs for 12 consecutive weeks from the agreed coaching start date.
Payment may occur before the agreed start date to allow time for onboarding, completion of the initial questionnaire and preparation for coaching.
2. Program inclusions
The 12-week coaching program includes:
an initial coaching call during week 1, lasting approximately 60 to 75 minutes;
progress and strategy calls around weeks 4 and 8;
a final review call around week 12;
weekly structured check-ins to review what is working, identify challenges, recognise progress and agree on the next practical focus;
limited WhatsApp support between scheduled check-ins;
personalised strategies and resources provided when relevant; and
a personalised Clarity to Confidence Roadmap outlining your priorities, agreed areas of focus and practical next steps, which may be updated throughout the program as your needs and circumstances change.
The timing of calls and coaching activities may be adjusted by agreement without changing the overall nature or duration of the program.
3. Weekly check-ins
You are responsible for completing and submitting each weekly check-in by the agreed deadline.
Your written feedback will be based on the information you provide and will generally include observations, guidance and an agreed focus for the coming week.
If you do not submit a check-in by the agreed deadline:
Peta Clark Coaching is not required to provide that week’s feedback later;
the missed check-in does not carry over; and
the coaching period will not be extended.
4. WhatsApp support
WhatsApp may be used between scheduled check-ins for:
a quick question;
brief guidance; or
help navigating something that reasonably cannot wait until your next scheduled check-in or coaching call.
Peta Clark Coaching aims to respond within 24 hours. This is a response aim, not a guarantee that an immediate response will always be possible.
WhatsApp is not intended for lengthy discussions, detailed coaching or ongoing back-and-forth messaging. Matters requiring more time, context or consideration will be addressed at your next weekly check-in or scheduled coaching call.
WhatsApp is not monitored continuously and must not be used for emergencies, urgent medical matters or crisis support.
5. Coaching fees
The total investment for the 12-week program is $2,375.
All amounts in this Agreement are in Australian dollars.
GST is not currently charged.
You may choose either:
one payment of $2,375 at enrolment; or
$1,250 at enrolment, followed by three instalments of $375. The first $375 instalment will be charged 14 calendar days after the enrolment payment. The remaining two instalments will be charged monthly thereafter.
The instalment option is a payment arrangement for the 12-week program. It is not a monthly membership or a cancel-anytime subscription.
The timing of the instalments does not extend or alter the agreed 12-week coaching period.
Your selected payment schedule and scheduled payment dates will be confirmed at checkout or in writing before coaching begins.
The instalment option is a payment arrangement for the 12-week program. It is not a monthly membership or a cancel-anytime subscription.
Your selected payment schedule will be confirmed at checkout or in writing before coaching begins.
6. Payment authorisation
Payments may be processed through Stripe or another disclosed payment provider.
By selecting the instalment option and paying the $1,250 enrolment fee, you authorise Stripe to securely save your nominated payment method and authorise Peta Clark Coaching to charge that payment method for three instalments of $375 without requiring you to complete a separate payment process for each instalment.
The first $375 instalment will be charged 14 calendar days after the enrolment payment. The remaining two instalments will be charged monthly thereafter. The total amount payable under the instalment option is $2,375.
This authority remains in place until all scheduled instalments have been paid, unless otherwise required by law or agreed by Peta Clark Coaching in writing.
You are responsible for:
ensuring your payment information is accurate and current;
ensuring sufficient funds are available on each due date; and
promptly updating your payment details when required.
Third-party payment providers may handle your payment information according to their own terms and privacy policies.
7. Failed or overdue payments
If a scheduled payment fails, Stripe or another payment provider may automatically retry it.
You must update your payment details and pay the overdue amount within seven calendar days of the original due date.
While a payment remains overdue, Peta Clark Coaching may pause:
coaching calls;
written check-in feedback;
WhatsApp support; and
the preparation or delivery of personalised resources.
A pause caused by an overdue payment does not extend the 12-week coaching period or remove any payment obligations that have already arisen under this Agreement.
No late fee will be charged.
8. Change-of-mind period
You may request a change-of-mind cancellation within 24 hours of purchasing the program, provided:
your initial coaching call has not taken place; and
Peta Clark Coaching has not begun personalised coaching work at your request or with your agreement.
If you ask or agree for coaching services or personalised work to begin during the 24-hour period, your voluntary change-of-mind option ends when that work begins.
An eligible cancellation request must be made in writing by email.
Nothing in this section limits any rights or remedies available under the Australian Consumer Law.
9. Ending the program early
After the 24-hour change-of-mind period has ended, fees already paid are not refundable merely because you change your mind, your circumstances change or you decide not to continue participating.
If you end the program early, you remain responsible for:
coaching services already provided;
calls, feedback, planning and personalised work already completed;
work reasonably undertaken in preparation for the program;
resources already prepared or supplied; and
reasonable costs or losses arising from the early termination.
Any amount charged will not exceed the unpaid balance of the agreed $2,375 program fee.
Where applicable, Peta Clark Coaching will consider the services and personalised work already provided, work already completed and reasonable costs or losses when determining any remaining amount payable.
This section does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.
10. Program pauses and extensions
The program runs for 12 consecutive weeks and cannot ordinarily be paused.
Holidays, busy periods, work commitments, reduced participation, missed check-ins, missed calls or unused support do not automatically pause or extend the coaching period.
Any pause or extension must be expressly agreed to by Peta Clark Coaching in writing. Approval is at our discretion, subject to applicable law.
11. Rescheduling coaching calls
You must provide at least 24 hours’ notice if you need to reschedule a coaching call.
If you:
provide less than 24 hours’ notice;
cancel at short notice; or
do not attend,
the call may be treated as used and forfeited unless Peta Clark Coaching agrees otherwise.
If Peta Clark Coaching needs to reschedule a call, we will provide as much notice as reasonably possible and arrange another suitable time. You will not lose the call.
12. Late arrival
If you arrive late to a coaching call, the call will ordinarily finish at its scheduled time.
If you are more than 15 minutes late and have not contacted Peta Clark Coaching, the call may be treated as missed and forfeited.
13. Client participation
Coaching is a collaborative process. You are responsible for:
participating honestly and respectfully;
providing accurate and relevant information;
completing agreed actions and check-ins to the extent reasonably possible;
asking questions when you do not understand something;
making your own decisions;
communicating changes that may affect your coaching; and
taking responsibility for how you apply the information and guidance provided.
Peta Clark Coaching will provide guidance, support and personalised strategies, but cannot complete the work or make decisions on your behalf.
14. Health information and medical clearance
You agree to provide accurate and relevant information about your health and circumstances, including information about:
injuries;
pain or concerning symptoms;
medical conditions;
medications;
pregnancy;
mental health concerns;
physical limitations; and
any material changes that occur during the coaching period.
You are responsible for obtaining medical clearance before participating in exercise or making material health changes when appropriate.
Peta Clark Coaching may request medical clearance or recommend that you consult a suitably qualified healthcare professional before particular coaching guidance is provided or continued.
If you withhold relevant information, Peta Clark Coaching may be unable to provide safe or appropriate coaching.
15. Coaching is not medical treatment
Peta Clark Coaching provides coaching and education within Peta’s qualifications and professional scope.
Coaching does not replace assessment, diagnosis, treatment or advice from a doctor, psychologist, dietitian, physiotherapist or another appropriately qualified healthcare professional.
Peta Clark Coaching does not:
diagnose medical or mental health conditions;
prescribe or change medication;
provide medical treatment;
provide psychological therapy;
provide emergency or crisis support; or
guarantee that coaching will resolve a health condition or symptom.
You must not disregard or delay obtaining professional medical advice because of information received through coaching.
16. Exercise and personal safety
You are responsible for exercising within your abilities and following appropriate safety precautions.
You agree to stop exercising and seek appropriate assistance if you experience pain, dizziness, faintness, unusual shortness of breath or another concerning symptom.
If you believe you are experiencing a medical emergency in Australia, call 000 or contact an appropriate emergency service.
17. Results
Individual results vary and may be affected by factors including:
your health and personal circumstances;
participation and consistency;
stress and sleep;
medical conditions or medications;
your implementation of coaching guidance; and
circumstances outside the control of Peta Clark Coaching.
Peta Clark Coaching does not guarantee any particular weight, body composition, fitness, health, hormonal, emotional or lifestyle outcome.
Testimonials and client examples describe individual experiences and do not guarantee that you will achieve the same result.
18. Professional boundaries and conduct
Both parties agree to communicate respectfully and maintain appropriate professional boundaries.
Peta Clark Coaching may suspend or end the coaching relationship if you:
behave abusively, threateningly or inappropriately;
repeatedly disregard professional or communication boundaries;
misuse WhatsApp access;
request services outside Peta’s qualifications or professional scope;
provide information indicating that continuing would be unsafe or inappropriate;
fail to make an overdue payment within the required period; or
seriously or repeatedly breach this Agreement.
Where services are ended under this section, any refund or remaining amount payable will be determined with regard to services already provided, personalised work completed, reasonable costs or losses and applicable law.
19. If Peta Clark Coaching cannot deliver the program
If Peta Clark Coaching cannot provide a scheduled service, we will first attempt to offer:
a rescheduled service;
an agreed extension; or
another reasonable arrangement.
If Peta Clark Coaching cannot deliver the remaining services, you will receive a proportionate refund for the part of the program that cannot be provided.
Nothing in this section limits your rights under the Australian Consumer Law.
20. Communication and technology
Coaching may be delivered through email, telephone, Zoom, WhatsApp, Google Forms, Google Drive or another agreed platform.
You are responsible for:
having suitable internet, telephone and device access;
checking messages and appointment details;
maintaining the security of your accounts and devices; and
using the agreed communication platforms appropriately.
Online platforms can occasionally experience outages, interruptions or security issues. Where a technology problem materially affects a scheduled service, the parties will make reasonable efforts to arrange an alternative.
21. Privacy
Peta Clark Coaching collects, uses, stores and discloses personal information in accordance with its Privacy Policy.
Information collected during coaching may include sensitive or health information. By providing this information, you consent to it being handled for purposes reasonably connected with assessing your needs, providing coaching, communicating with you and managing the professional relationship.
You may withdraw consent to particular uses of your information by contacting Peta Clark Coaching. However, this may affect our ability to continue providing some services safely or effectively.
22. Confidentiality
Peta Clark Coaching will treat your coaching information and communications as confidential, subject to the Privacy Policy and any disclosure that is:
authorised by you;
reasonably necessary to operate or deliver the service;
required or authorised by law;
reasonably necessary to address a serious threat to someone’s life, health or safety; or
required to obtain confidential professional, legal, accounting or insurance advice.
You agree not to publish or distribute private communications from Peta Clark Coaching or confidential information belonging to another person.
23. Testimonials, photographs and recordings
Accepting this Agreement does not give Peta Clark Coaching automatic permission to publish your testimonial, photograph, recording, results or client story.
Separate permission will be requested before identifiable client information or material is used for marketing or public communication.
Private coaching calls will not be recorded unless recording has been discussed with you and you have provided consent.
24. Intellectual property
Unless otherwise stated, coaching materials and intellectual property supplied or used during the program remain owned by or licensed to Peta Clark Coaching.
This includes:
the Clarity to Confidence framework;
worksheets;
templates;
written guidance;
coaching resources;
presentations;
videos;
graphics; and
other original materials.
You may keep and use your completed roadmap and supplied materials for your own personal, non-commercial purposes.
You must not, without prior written permission:
copy or substantially reproduce the materials;
share them with another person;
upload or publish them;
sell or license them;
remove ownership notices; or
use them to coach other people or operate a business.
25. Australian Consumer Law
Our services come with rights and consumer guarantees that cannot lawfully be excluded under the Australian Consumer Law.
Nothing in this Agreement excludes, restricts or modifies a right, remedy, consumer guarantee or other protection that cannot lawfully be excluded, restricted or modified.
Where our liability can lawfully be limited, it will be limited only to the extent permitted by law.
26. Concerns and dispute resolution
If you have a concern about the program or this Agreement, please contact Peta Clark Coaching promptly so we can try to resolve it.
Both parties agree to make a genuine and reasonable attempt to resolve a dispute through direct communication before beginning formal proceedings, except where urgent action is reasonably required.
This section does not prevent either party from exercising a legal right or contacting an appropriate consumer protection body.
27. Changes to this Agreement
Any material change to the coaching services or this Agreement during your program must be agreed to by both parties in writing, unless the change is required by law.
Updating the general version displayed on the website does not automatically change the Agreement already accepted by an existing client.
28. Entire agreement
This Agreement, together with the agreed program details, payment schedule and any written variations, records the agreement between you and Peta Clark Coaching regarding the 12-week program.
It replaces earlier discussions, representations or understandings about the same subject matter, except for rights that cannot lawfully be excluded.
29. Severability
If a provision of this Agreement is found to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
30. Governing law
This Agreement is governed by the laws of Victoria, Australia.
The parties submit to the jurisdiction of the courts and tribunals of Victoria and any courts entitled to hear appeals from them.
31. Electronic acceptance
You accept this Agreement by making any payment toward the program after being provided with a copy of, or access to, this Agreement.
Payment may be made through Stripe, by bank transfer or through another agreed payment method.
By making a payment, you confirm:
I have read, understood and agree to the Client Coaching Agreement, including the payment terms, cancellation terms and coaching boundaries.
The date the first payment is made will be treated as the date of acceptance.
Where Stripe checkout is used, you may also be required to tick an acceptance checkbox before completing payment.
You should save or print a copy of this Agreement for your records.
32. Contact
Questions about this Agreement may be directed to:
Peta Clark Coaching
Peta Clark trading as Peta Clark Coaching
ABN: 45 390 532 207
Email: peta@petaclarkcoaching.com.au
Website: www.petaclarkcoaching.com.au