Privacy Policy
Last updated: August 2026
Peta Clark Coaching respects your privacy and is committed to handling your personal information carefully, transparently and responsibly.
This Privacy Policy explains how Peta Clark trading as Peta Clark Coaching (“Peta Clark Coaching”, “we”, “us” or “our”) collects, uses, stores and discloses personal information.
By using this website, submitting information or engaging our services, you acknowledge the practices described in this Privacy Policy.
1. Our privacy responsibilities
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Because our coaching services may involve collecting health information, we take additional care when handling this sensitive information.
2. Personal information we may collect
The personal information we collect depends on how you interact with us.
It may include:
your name;
email address;
telephone number;
age or date of birth;
billing and transaction details;
enquiries and correspondence;
appointment and coaching records;
goals, habits and lifestyle information;
exercise, nutrition, sleep, stress and recovery information;
information about your physical and emotional wellbeing;
medical conditions, symptoms, injuries or medications you choose to disclose;
information about hormones, menstrual health, perimenopause or menopause;
feedback, survey responses and testimonials;
website usage information; and
any other information you voluntarily provide.
You are not required to provide all information we request. However, without certain information, we may not be able to respond to your enquiry, assess whether coaching is suitable or provide a safe and appropriately personalised service.
3. Sensitive and health information
Some information collected during coaching may be considered sensitive or health information under Australian privacy law.
Where required, we will seek your consent before collecting sensitive information. We only collect information that is reasonably necessary to assess your needs, provide coaching, communicate with you or manage our professional relationship.
You do not need to disclose information you are uncomfortable sharing. However, withholding relevant health information may affect our ability to provide safe and appropriate coaching.
4. Information about people under 18
Our website and coaching services are intended for people aged 18 years and over.
We do not knowingly collect sensitive or health information from a person under 18 through our coaching services. If we become aware that we have collected this information without appropriate authority or consent, we will take reasonable steps to delete it.
5. How we collect information
We may collect personal information when you:
visit or interact with this website;
submit an enquiry or website form;
book a call;
purchase a coaching service;
complete a questionnaire, assessment or check-in;
communicate with us by email or WhatsApp;
participate in a telephone or Zoom call;
provide information through Google Forms or documents;
subscribe to emails or download a resource;
provide feedback or a testimonial; or
otherwise communicate or work with us.
We generally collect information directly from you.
In some circumstances, and with your permission or where permitted by law, we may receive relevant information from another person or professional.
6. Why we collect and use information
We may collect, use and hold personal information to:
respond to enquiries;
assess whether our services are suitable for you;
provide and personalise coaching services;
prepare coaching plans, strategies and resources;
communicate with you and provide agreed support;
process payments and maintain transaction records;
manage bookings, appointments and coaching calls;
monitor progress and maintain coaching records;
improve our services, resources and website;
comply with legal, accounting and insurance obligations;
protect the security and integrity of our business; and
send marketing communications where you have consented or where otherwise permitted by law.
We will not use sensitive or health information for marketing without appropriate consent.
7. Payments
Payments may be processed securely through Stripe.
When you make a payment, Stripe may collect and process information such as your name, billing details, payment method and transaction information in accordance with its own terms and privacy policy.
Peta Clark Coaching does not ordinarily receive or store your complete credit or debit card number.
We may retain transaction records needed for accounting, taxation, administration and dispute management.
8. Service providers
We use third-party platforms to operate our website and deliver our services. These may include:
Squarespace for website hosting, forms, analytics and website functions;
Stripe for payment processing;
Google Forms, Google Drive or related Google services for questionnaires, documents and records;
Zoom for online coaching calls;
WhatsApp for agreed coaching communication;
email providers for enquiries, support and business communication; and
professional advisers, such as accountants, lawyers or insurers, where reasonably necessary.
These providers may collect, process or store information under their own terms and privacy policies.
We take reasonable steps to use reputable providers and disclose only the information reasonably necessary for them to perform their functions.
9. Overseas storage and processing
Some service providers may store or process information outside Australia, including in locations determined by the provider and its technology infrastructure.
Privacy protections in another country may differ from Australian privacy laws.
Where required, we take reasonable steps to ensure that overseas handling of personal information is consistent with applicable Australian privacy requirements. You should also review the privacy policies of the third-party platforms you choose to use.
10. Marketing communications
If you subscribe to our email list, download a resource or otherwise consent to receive marketing communications, we may send you information about coaching, resources, events or related topics.
You can unsubscribe at any time by:
using the unsubscribe link included in a marketing email; or
contacting us directly.
Unsubscribing from marketing will not prevent us from sending service-related communications that are reasonably necessary for an active enquiry, purchase or coaching relationship.
We do not sell or rent personal information to third parties for their marketing purposes.
11. Cookies and website information
This website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic and improve the user experience.
Squarespace and connected service providers may collect technical information such as:
your IP address;
browser and device type;
pages visited;
approximate location;
referring website; and
dates and times of website activity.
You may be able to manage or block cookies through your browser settings. Blocking some cookies may affect how the website functions.
Where required, we will provide an appropriate cookie notice or consent option.
12. Testimonials, photographs and client stories
We will seek your permission before publishing a testimonial, identifiable photograph, recording or detailed client story.
You may choose whether your full name, first name, initials, photograph or other identifying details can be used.
Permission to use a testimonial or client story will be recorded separately. We will not assume that private coaching feedback can be used publicly.
13. Coaching calls and recordings
Private coaching calls are not recorded unless this has been discussed with you and you have provided consent.
If a call is to be recorded, we will explain the purpose of the recording and how it will be used or stored before recording begins.
14. Disclosure of personal information
We may disclose personal information:
to service providers assisting with our website, payments, communication or coaching delivery;
to professional advisers where reasonably necessary;
with your consent;
where required or authorised by law;
where reasonably necessary to address a serious threat to someone’s life, health or safety; or
to investigate suspected fraud, unlawful activity or a security incident.
We do not disclose personal information more broadly than is reasonably necessary.
15. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
using password-protected accounts and devices;
limiting access to personal information;
using reputable technology and payment providers;
maintaining appropriate account security;
securely storing coaching records; and
deleting or de-identifying information when it is no longer required, subject to legal and professional record-keeping obligations.
No online platform or storage method can be guaranteed to be completely secure. If you communicate through email, WhatsApp, Zoom or another third-party platform, you acknowledge that the platform has its own security and privacy risks.
16. How long we keep information
We keep personal information only for as long as reasonably necessary to:
provide services;
maintain appropriate business and coaching records;
meet legal, taxation, insurance or accounting requirements;
manage disputes; or
fulfil another purpose for which the information was collected.
When information is no longer reasonably required, we will take reasonable steps to delete or de-identify it, unless we are required or authorised to retain it.
17. Accessing or correcting your information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details at the end of this policy.
We may need to verify your identity before providing access or making a correction. In limited circumstances, access may be refused where permitted by law. If this happens, we will generally explain why.
Where we rely on your consent to collect, use or disclose information, you may withdraw that consent by contacting us.
Withdrawing consent will not affect anything already done with your consent. However, it may affect our ability to continue providing some services.
18. Privacy concerns and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us first.
We will acknowledge and review your concern and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
19. Data breaches
If a data breach occurs, we will take reasonable steps to contain and assess it.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
20. Links to other websites
Our website may contain links to third-party websites.
We are not responsible for how those websites collect, use or protect personal information. We encourage you to read their privacy policies before providing personal information.
21. Changes to this policy
We may update this Privacy Policy when our practices, services, technology or legal obligations change.
The updated policy will be published on this page with a revised “Last updated” date.
22. Contact
For privacy questions, access or correction requests, or complaints, please contact:
Peta Clark Coaching
Peta Clark trading as Peta Clark Coaching
ABN: 45 390 532 207
Email: peta@petaclarkcoaching.com.au
Website: www.petaclarkcoaching.com.au